Complaint Handling Workshop
A full-day workshop for supervisors and senior frontline staff on listening, documenting, and resolving complaints without escalating tension.
Who this is for
Shift leads, floor supervisors, and front desk seniors who handle complaints daily and need a shared approach their team can follow.
Workshop outline
Morning sessions focus on listening posture, apology language that does not over-promise, and when to involve management. Afternoon sessions practice written documentation, follow-up timing, and handoffs between shifts.
Materials provided
Printed scenario cards, a complaint log template, and a one-page escalation guide customized to your policies.
Logistics
Workshops run 9:00–17:00 with breaks. On-site delivery requires a room with tables and a projector. Our Tainan office can host groups of up to ten when travel is difficult.
Cancellation
See our refund policy for rescheduling terms. A deposit of 30% is required to confirm dates.