Refund & Cancellation Policy
When fees are refundable, how cancellations work, and processing timelines.
Scope
This policy applies to consulting engagements booked with Hubflow Base Consulting Co., Ltd.: frontline quality audits, on-site coaching sessions, and complaint handling workshops. It does not cover products or services we do not offer (subscriptions, software licenses, or physical goods).
Quotes and deposits
Written quotes list fees, dates, and payment terms. Workshop bookings require a 30% deposit to confirm the scheduled date. Audit and coaching projects may require a deposit or partial prepayment as stated on the quote.
Cancellation by client
| Engagement | Notice | Refund |
|---|---|---|
| Workshop | More than 14 days before date | Full deposit refund |
| Workshop | 7–14 days before date | 50% of deposit retained |
| Workshop | Less than 7 days before date | Deposit non-refundable |
| Coaching half-day | More than 7 days before session | Full fee refund if prepaid |
| Coaching half-day | Less than 7 days before session | 50% fee retained |
| Quality audit | More than 21 days before start | Full prepaid amount minus documented preparation already performed |
| Quality audit | Less than 21 days before start | Fees retained except for documented preparation costs returned |
Rescheduling with more than fourteen days’ notice moves fees to a new date within six months without penalty, once per project.
Cancellation by Hubflow Base
If we cancel due to consultant illness or force majeure, we offer a full refund of unused prepaid fees or rescheduling at your choice.
No-shows
If your team is unavailable on a confirmed on-site day without prior notice, that day is billed in full.
Work already started
Audit observation days completed and delivered reports are non-refundable. Coaching sessions already delivered are non-refundable.
Materials purchased for your project
Custom printed workshop materials ordered for your engagement are non-refundable once production begins.
Refund method
Approved refunds are returned to the original payment method within fourteen business days. Bank transfers may require additional processing time.
Partial refunds
If we deliver fewer observation days than quoted due to mutual agreement, fees are adjusted proportionally.
How to request
Email info@hubflowbase.click with your company name, quote reference, and reason for cancellation. Phone: +886 6 0000 4300 during business hours.
Disputes
We aim to resolve concerns directly. Unresolved disputes are subject to the governing law and jurisdiction stated in our terms of service.
Last updated: August 2025